Refund and Returns Policy

Effective Date: March 26, 2025

At Pulsehato, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the products you received, our Refund and Returns Policy ensures that you have the option to return or exchange your items. Please read our policy below for details on how to handle returns and refunds.

1. Return Eligibility
We accept returns on most plants and products purchased from our website within 14 days of delivery. To qualify for a return, the following conditions must be met:

  • The plant or product must be in its original condition and packaging.
  • You must provide proof of purchase (order number, receipt, or email confirmation).
  • The plant should not show signs of damage caused by improper care, neglect, or external factors.

2. How to Return a Product
If you wish to return a product, please follow these steps:

  • Contact our customer support team at info@pulsehato.com or call (321) 773-3887 within 14 days of receiving your order to request a return authorization.
  • Provide your order number and details about the product(s) you wish to return.
  • We will provide you with a return shipping label and instructions for sending the product back to us.
  • Pack the item securely in its original packaging to avoid any damage during return shipping.

3. Refund Process
Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that the original shipping charges are non-refundable, and the return shipping costs may be deducted from your refund unless the return is due to an error on our part (e.g., wrong or damaged items).

4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@pulsehato.com or call (321) 773-3887. We will offer a full refund or replacement for any plants or products that were damaged during transit or were defective upon arrival.

5. Non-Returnable Items
Certain items are non-returnable, including but not limited to:

  • Custom orders or special requests
  • Gift cards
  • Any plants that show signs of damage due to improper care after delivery

6. Exchanges
If you would like to exchange a product, please follow the return process outlined above and indicate the item you would like to receive in exchange. Upon receiving the returned item, we will send the replacement as soon as possible.

7. Contact Us
If you have any questions or need assistance with a return, please don’t hesitate to reach out to us:

Pulsehato
407 Bridgetown Ct, Satellite Beach, Florida, 32937
Email: info@pulsehato.com
Phone: (321) 773-3887

Thank you for shopping at Pulsehato! We are here to help make your plant-shopping experience as seamless and enjoyable as possible.