Sales Policy

Effective Date: January 3, 2025

At Pulsehato, we strive to provide our customers with high-quality plants and exceptional service. This Sales Policy outlines the terms and conditions governing the sale of our products. By making a purchase on our website, you agree to comply with the terms set forth in this policy.

1. Product Availability
All products listed on our website are subject to availability. While we strive to keep our inventory up to date, there may be instances where certain items are out of stock. In such cases, we will notify you as soon as possible and offer alternatives, or you may choose to cancel your order for a full refund.

2. Pricing
All prices listed on our website are in U.S. Dollars (USD) and include applicable taxes unless otherwise specified. Prices may change at any time without notice, but the price at the time of your order will be honored for that transaction. Shipping charges are not included in the listed price and will be calculated at checkout.

3. Payment Methods
We accept various payment methods, including credit and debit cards, as well as secure payment processors. Payments are processed through trusted third-party payment gateways to ensure the security of your personal and financial information. By placing an order, you confirm that the payment method you provide is valid and you authorize Pulsehato to charge the total amount due, including applicable taxes and shipping fees.

4. Order Confirmation
Once your order is placed, you will receive an order confirmation email with the details of your purchase. Please review this email carefully to ensure that the information is accurate. If you notice any errors or need to make changes to your order, contact us immediately at info@pulsehato.com or call (321) 773-3887.

5. Shipping & Delivery
We offer reliable shipping services to ensure that your plants arrive safely. Shipping charges will be calculated at checkout based on the delivery address and the size of the order. Delivery times vary depending on your location, and we will provide an estimated delivery date during the checkout process. Please note that delivery times are estimates and are not guaranteed. We are not responsible for delays caused by third-party carriers.

6. Order Cancellations
You may cancel your order within 24 hours of placing it by contacting us at info@pulsehato.com or calling (321) 773-3887. Once your order has been processed or shipped, it cannot be canceled. In such cases, you may follow our return process to return the items for a refund.

7. Sales Tax
Sales tax will be applied to orders shipped within the state of Florida, in accordance with state law. The applicable tax rate will be calculated at checkout.

8. Returns and Refunds
Pulsehato offers a 14-day return policy for most products. If you are not satisfied with your purchase, you may return eligible items for a refund or exchange. Please refer to our Refund and Returns Policy for full details.

9. Promotions and Discounts
From time to time, we may offer promotions or discounts on certain products. These offers are subject to availability and may be limited in time or quantity. Promotional discounts cannot be combined with other offers unless explicitly stated. Promotional codes must be applied at checkout for the discount to be applied.

10. Customer Responsibilities
When making a purchase, it is your responsibility to ensure that the information you provide, such as your shipping address, is accurate and complete. Pulsehato is not responsible for orders that are delayed or not delivered due to incorrect or incomplete address information.

11. Limitation of Liability
Pulsehato’s liability is limited to the value of the products purchased. We are not liable for any indirect, incidental, or consequential damages that may arise from the use of our products or services.

12. Changes to This Sales Policy
Pulsehato reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on our website with an updated effective date. Please review this policy periodically for the latest information.

13. Contact Us
If you have any questions or concerns regarding our Sales Policy, please contact us at:

Pulsehato
407 Bridgetown Ct, Satellite Beach, Florida, 32937
Email: info@pulsehato.com
Phone: (321) 773-3887

Thank you for shopping with Pulsehato! We are committed to providing you with the best plant shopping experience and excellent customer service.